DOCTO- a case study of online diagnosis for any digital users.
Because of the Covid-19 pandemics, we face a lot of health problem of face-to-face. People start using the Internet wider than ever. Now we can make online appointments with doctors but seems like they are not kind for patients and new digital users.
Design a platform which can be used by patients and elders quickly without any frustrations.
Concept, Research, Visuals
I conducted a small interviews to my friends who never used online diagnosis/clinics, then simply created empathy maps.
1. Patients who need an immediate diagnosis.
2. Patients who need to talk to doctors from their houses.
3. Patients who have difficulty with going to the hospital.
1. Some hospitals are not available in the midnights.
2. Hospitals are not accessible for some people.
3. Going to the hospital takes hours.
To estimate the user flow, and understand deeply about the end users I created 3 personas and user journey maps for each persona.
Mainly direct competitors can be divided into 2 patterns, specialized for diagnosis, bridge between patients = doctors.
First, I did Crazy Eight with the subject of “how I could connect patients and doctors immediately?” for the brainstorming. Then I simply scripted six possible home screens for the dedicated app before creating a paper wireframe.
Based on the ideation phases, I draw up the wireframes for dedicated mobile app with a pen and piece of paper first. Then, I turned them into digital wireframes with Figma. After that, I conducted a small interviews to my friends who never used online diagnosis/clinics, then simply created empathy maps.
Based on the paper wireframes, I made a simple information architecture to understand user flows easily before going digital.
After usability studies, I synthesized collected data, and prioritized insights from Priority0 to priority2. Then, I redesigned the wireframes and turned them into high fidelity prototypes. Detail of iterations are on the deck which can be check on the bottom of this page.
At first design, there were bunch of buttons which enhance user activities, however, I realized that people would use this when they are sick or injured. So, I made the home as simple as possible so that users will be able to access doctors quickly.
Also, I put the button directly access to an emergency call for patients who need immediate cares.
You are not always sure which department would be fit on your symptoms unless you’re a doctor. Therefore, to remove the users’ stress I introduced seem-less and straightforward diagnosis flow before selecting doctors. Thus, users can see the right doctor immediately.
There is no need of fancy filters or conference-enhancement tools for online diagnosis.
So, I designed this as minimal as possible, and at one glance understandable flow. So that any users include mobile beginners such as my grandmother can use this without any struggles.
Before going specific, I created a sitemap for web versions, so that I can have thorough user flows in my mind beforehand.
For some users, video chatting would fit on other devices than a mobile app, therefore I created responsive web designs for mobile, tablet, and desktop.
However, this is mobile-first project, so I used progressive enhancement method for beginning.
